Welcome!
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The Get2Human™ movement was created from the voices of millions of consumers who want to be treated with dignity when they contact an enterprise for customer support. Our goal is to convince enterprises that providing high quality customer service and having satisfied customers costs much less than providing low quality customer service and having unsatisfied customers. We encourage you to post your call center stories (good/bad), opinions about how call centers should operate and anything that would help enhance our gethuman database of gethumans (new companies to add or invalid Get2Humans). It is our goal that the voice of the consumer will be heard and listened to and that automated call center systems will improve and work better for the consumers!! |
Recording says 30 minute wait to get a human!!!!!!!
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You should click on Symantic at the gh listing and tell us about the long wait time. We will take this information about long wait times to them, but you need to vote.
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800-566-4114
This number is for Health Corporation of America. There is no way to get a human to help me. HCARewards is not listed on gethuman.com. Any ideas?
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Margie,
I called this number and got to a live person (that spoke good English) in less than a minute. Simply kept ignoring the prompt and hitting 0#.
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i have just been on the phone with an ebay representative on the 800-717-3229 number from your gethuman website, after failing to connect with the live online help on the ebay website. After going through a short menu to get to a live representative, i was put on hold for about 5 minutes and managed to get a live help person to talk to, who was very pleasant and friendly as well as very helpful and informative with the question we had for him. Thank you again for the resource.
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Letti,
Be sure to vote on the gh web site when you call any of the gh listed companies. We use the information that you provide us to try to improve things.
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I would like to reach a live person at Wells Fargo Auto Finance which is different from their bank and credit companies.
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Added Wells Fargo Automobile Finance to gh.
Remember to tell us about the quality of customer service by clicking on the company name.
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I worked for Medco for 7 1/2 years as a customer service representative. I loved my job and really was "happy to help"! I left the company to move to an area that does not have a Medco call center.
1. Customer service-say it 3 times to the IVRU
2. HAVE YOUR ID CARD WITH YOU-The system does recognize your ID and you will only have to verify your information for HIPAA (privace law)
3. DIAL THE PHONE NUMBER ON YOUR CARD! This is VERY important because we are "gated" for certain groups and not all CSRs can take your call.
4. Please understand if we are not able to help you and we have to transfer you to someone who can help you-again-not all CSRs are trained for all groups.
5. Be polite-at least at the start of the call. We understand the frustration because you are unable to get your medicine,dose,covered person, etc.
6. READ YOUR HEALTH PLAN! Medco is a 3rd party benefits administrator. We do not MAKE your plan-your company does! We administer it. If your medicine is not covered it is NOT MEDCO'S FAULT! We will give you options or suggestions or alternative medications for you to speak to your doctor about. We do not decide what is right for you and only you and your doctor can determine if you can take the medication that is SUGGESTED.
7. We do not set your copays. That decision is made by the company you work for or retired from. We administer the plan the way we have received it from your company. We can not change your copays.
8. Understand that your doctor writes your prescription and if he or she does not put something along the lines of "do not substitute" or "brand necessary" then you will get a generic medication if one is available. You may get an alternative medication. If you are not happy and want the brand you most likely will pay a higher copay for the medication. Again, this is determined by your employer's benefit plan, NOT by Medco!
9. Medco has a great website for those of you who are members. There is a great amount of medication information listed as well as the ability to price a medication. Remember to change the quantity for what you need-it may affect your copay.
10. Medco has pharmacists on duty 24/7. They will be happy to answer any questions about your medication. They do not fill your prescription if you use mail order. They will answer questions about shape, color,dosage,strength, etc. They will NOT tell you your copay or why you were charged a certain amount. The CSR will explain anything about YOUR PLAN DESIGN but can do nothing about what you pay for your prescriptions.
11. Think of your prescription drug plan as a menu: Column A is your least costly option-usually generic medications; Column B is what is called a Preferred medication (may go by another name) which is usually a brand medication "preferred" by YOUR PLAN; Column C is the top-tier of the drug chain-you can get it but you will pay a "premium" for the medication. Again, these are set by your plan. Gone are the days (for most of us) that you had a br
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HELP!! Me get a phone # for Hewett Packard!! THANK YOU
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What's wrong with the one that we have listed? 800-474-6836
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Carus/Cobblestone Publishing had great phone service today (Friday) @ 5:50 p.m. -- live operator answered after 2-3 rings; she spoke midwestern English & was in Kansas City; polite; & able to answer my questions & solve problem in minutes.(I wanted to upgrade to a magazine for an older child since my kid has outgrown the one he gets now.)
Carus/Cobblestone publishes a host of kids' magazines like Cricket, Spider, Muse, etc.
Bravo Carus!
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American Express deserves 5 stars, plus
1) the # on our list worked, 2) human picked up after only three zeros 3)
she spoke American English, no accent
4) she handled my inquiry and answered my questions, all within one minute
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Stuart,
I agree that American Express customer service is good. Did you score them on the gethuman main page? We are giving awards to the companies that have good scores.
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Wanting to return merchandise for valid reason. Cannot find a phone number to speak to a Customer Service person. WorshipMusic is at 2432 W. Peoria Ave. Ste 1182; Phoenix, AZ 85029
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To get a shipping label to return your modem to Qwest, call 1-888-966-4700, enter the phone number for you service, and then enter 130 when prompted for an extension. I believe this toll free number is the number dialed by Qwest customer service reps. It was given to me, I'm sure by accident, by an obviously new employee. Might be fun to play around with the other extensions, see who you can find.
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First of all, a big thank you to gethuman.com, it is an invaluable resource.
I want to share a strategy that never fails. Maybe it is obvious, but here goes:
If you called customer service or any other call center in a large company and the person on the other line was not helpful. Perhaps he was rude or did not know what he was talking about or you just got off on the wrong foot and ended up screaming at each other towards the end of the call. Perhaps you even asked to talk to the manager and still did not get help. JUST DIAL AGAIN. This has never failed. Every time I have done this, on the 2nd, sometimes the 3rd try I end up getting a much nicer, better informed person who handles my problem quickly and efficiently when the operator I had talked to before made it sound impossible. I had just spent half an hour on the phone with a Citicards representative trying to clear up a mistake on my account. We kept going in circles, getting more and more annoyed at each other. So I hung up, dialed the same number again, and within minutes another representative gave me all the answers and even credited back a fee they had charged because of my mistake, which was more than I had hoped for.
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And,also, ask to "escalate the call to the next level". Sometimes that next person can resolve a legitimate problem. It may be that the "first level" csr does not have the authority to "do what you want".
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To get a human at Apple (i.e. iTunes), use 70. I used it like 3 times before being placed on hold for a representative.
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Hi, Walt...
I'm just starting a new blog for entrepreneurs and sales folks and recommended gethuman.com and your blog. I thought you'd like to know I posted a link to your site and to your blog. It's at http://www.plansellprosper.com.
Keep up the good work!
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If a company is not listed, always use the prompt for new service. The new service calls are always answered first (increases bottom line). Otherwise, ignore all prompts pretending you have old fashion not touch tome phone will ususally get you through quick!
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This is the best idea ever!!!! I get sooo frustrated with non human answering services. Thanks for being such a genius!!! tytytytyty ....Lacey
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The "non-rotary" selection is ALWAYS a good option-I use it myself
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The UI of your site is not too pretty. Also, it is unclear where to submit phone numbers once we have obtained them. For example, I have obtained the number for getting a human at parallels.com, but I can find no submission spot on your site. So I will submit it here and leave it at that.
Customer service USA
(Language: English):
Tel.: +1 952 646-5022 or +1 800 406 4966
Fax: +1 952 646-4552
Customer Service Europe
(Languages: German / English / French / Italian / Spanish / Portuguese):
Tel.: +49 221 31088-30
Fax: +49 221 31088-29
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I have been trying to get through to Uniden regarding a non-credited return. The 0# technique no longer works. Any new info on getting through to them. I will NEVER buy another Uniden product just because of their poor customer service.
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gethuman.com ROCKS! IRS was impossible to navigate to a real person about an incorrect refund until I remembered your website. THANK YOU, THANK YOU THANK YOU!
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I live in Van Nuys, CA in The Los Angeles area. I am having a terrible time getting a human at AT&T customer service, phone number 1-800-288-2020.
I have waited a half hour or more, getting periodic statements that my call will be answered in the order received.
This is terribly frustrating, as I have questions about certain calling plans and items pertaining to calls and charges on my billings.
I don't find this customer service number on your list and I am desperate to make contact with a human, as my questions are urgent.
Can you please help me?
Thank you.
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Everybody likes to go their own way--to choose their own time and manner of devotion.
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Go through your phone book, call people and ask them to drive you to the airport. The ones who will drive you are your true friends. The rest aren't bad people; they're just acquaintances.
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Before I met my husband, I'd never fallen in love, though I'd stepped in it a few times.
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God creates men, but they choose each other.
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This isn't about your site per se, which is great, but about an ad at the top of your home page. It promises, falsely, that there's a place to track cell phone numbers--i.e., enter a number, get the owner's name. NO YOU CAN'T. It will only tell you a city--San Francisco, or Cincinnati--which you can pretty much figure out from the number. For the owner's name, you're asked to fork over $14.95. FREE? It speaks ill of you to be carrying misleading (to say the least) advertising.
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Somebody has to do something, and it's just incredibly pathetic that it has to be us.
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The habit of giving only enhances the desire to give.
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It is nobler to declare oneself wrong than to insist on being right - especially when one is right.
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For most men life is a search for the proper manila envelope in which to get themselves filed.
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Lawyers spend a great deal of their time shoveling smoke.
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My father hated radio and could not wait for television to be invented so he could hate that too.
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I don't think about risks much. I just do what I want to do. If you gotta go, you gotta go.
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How we treasure (and admire) the people who acknowledge us!
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I am doomed to an eternity of compulsive work. No set goal achieved satisfies. Success only breeds a new goal. The golden apple devoured has seeds. It is endless.
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Because we don't think about future generations, they will never forget us.
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Writing gives you the illusion of control, and then you realize it's just an illusion, that people are going to bring their own stuff into it.
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You create your opportunities by asking for them.
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I hope that when I die, people say about me, 'Boy, that guy sure owed me a lot of money.'
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I cannot believe that the inscrutable universe turns on an axis of suffering; surely the strange beauty of the world must somewhere rest on pure joy!
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Health consists of having the same diseases as one's neighbors.
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Just tried to order a new computer from Dell. Got the usual phone loop runaround, complete with Spanish thrown in. Tried the Get2Human method, but the call rolled to "busy." Guess Dell isn't interested in selling me a computer.
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I'm trying to contact a human at classmates.com about a billing issue.
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Please add to your corporations.
Met Life Home Loans
888.638.6964
If you do not have an account and have begun to receive calls there is no way to get to a human to disucss.
I found a human by entering 22222 as an extension.
The human at the other end placed me on hold for 8 minutes, so I placed that line on hold and redialed from another line. Explained that she had placed me on hold for the past 8 minutes without assisting me. ..
She took what information that I offered.... I will continue to do this if they call back
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Humans are bipedal primates belonging to the species Homo sapiens (Latin: "wise man" or "knowing man") in Hominidae, the great ape family.
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I recently came across your blog and have been reading along. I thought I would leave my first comment. I don't know what to say except that I have enjoyed reading. Nice blog. I will keep visiting this blog very often.
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Thanks for sharing....
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Is it possible for humans to communiate with only thoughts?
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Where can I find scripts for different video games online?
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This is great insight into SEO and linking factors that positively and negatively affect get2human.com and how it ranks for important keywords compared to competing websites.
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I called this number and got to a live person (that spoke good English) in less than a minute.
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I will immediately grab your rss feed to stay privy of any updates. Pleasant work and much success in your business dealings!
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the usual phone loop runaround, complete with Spanish thrown in. Tried the Get2Human method, but the call rolled to "busy." Guess Dell isn't interested in selling me a computer.
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Thanks for greatest news!
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The human at the other end placed me on hold for 8 minutes, so I placed that line on hold and redialed from another line. Explained that she had placed me on hold for the past 8 minutes without assisting me
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What is the most profound question in life?
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What food to eat to have healthy life?
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a new computer from Dell. Got the usual phone loop runaround, complete with Spanish thrown in. Tried the Get2Human method, but the call rolled to "busy." Guess Dell isn't interested in selling me a computer.
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and efficiently when the operator I had talked to before made it sound impossible. I had just spent half an hour on the phone with a Citicards representative trying to clear up a mistake on my account. We kept going in circles, getting more and more annoyed .
We can not change your copays.
8. Understand that your doctor writes your prescription and if he
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Thanks for sharing....
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Thank you very much for sharing this valuable information with us.
Thanks.
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The human at the other end placed me on hold for 8 minutes, so I placed that line on hold and redialed from another line. Explained that she had placed me on hold for the past 8 minutes without assisting me. ..
She took what information that I offered.... I will continue to do this if they call back
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Online gambling sites seem to keep popping up every day and how do you know which ones to trust? It's extremely important to read up-to-date reviews of poker websites and online poker rooms. Paradise Poker is a well established online poker room and this article provides the latest review.
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Tony Ferguson shakes and soups provide a significant portion of your recommended daily intake of vitamins and minerals. AR
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Humans are bipedal primate s belonging to the species Homo sapiens (Latin : "wise man" or "knowing man") in Hominidae
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the other end placed me on hold for 8 minutes, so I placed that line on hold and redialed from another line. Explained that she had placed me on hold for the past 8 minutes without assisting me
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Since developing the Program Tony has helped over 600,000 people to change their eating habits and work towards a healthier future. Now you can join the thousands of people successfully losing weight and enjoying healthier, more active lives. RK
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Wow i like this. Thanks for sharing...
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hey Walt , you have a great posting sense.
just keep it up.
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Convincing enterprises that providing high quality customer service and having satisfied customers costs much less than providing low quality customer service and having unsatisfied customers. Is a good mission.
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That is some inspirational stuff. Never knew that opinions could be this varied. Thanks for all the enthusiasm to offer such helpful information here.
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nice article i am delighted
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Welcome is a city in Martin County, Minnesota, United States. The population was 721 at the 2000 census.
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You got so many points here, that's why i love reading your blog. Thank you so much!
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Very useful informations about these subject. Great info.I like all your post.Interesting article..
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this is a great blog, thank for the mission of it helping the consumer/customer
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What about companies—my morning newspaper comes to mind—whose business hours are out of the ordinary, and who instruct you to "call back during normal business hours" without telling you what those hours are?
Of course the real question is how you get across to the contact centre management that their system is a botch and needs to be fixed.
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I hope we are treated whit more respect from now.
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This is a great and very valuable information about Our goal is to convince enterprises that providing high quality customer service and having satisfied customers costs much less than providing low quality customer service. Thank you very much for sharing this information with us.
Thanks.
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This is a great and very valuable information about Our goal is to convince enterprises that providing high quality customer service and having satisfied customers costs much less than providing low quality. Thank you very much for sharing this information with us.
Thanks.
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on hold for 8 minutes, so I placed that line on hold and redialed from another line. Explained that she had placed me on hold for the past 8 minutes without assisting me
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Nike Sb
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