Report a Gethuman That Does Not Work Anymore
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I can get the list of numbers of the companies but cannot print it. What am I doing wrong? I tried printing from the file command and from the print symbol at the top of the page but... Go figure. Sort of like getting a million options, eh?
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Mary, Did you try clicking the "Print Database" button? Its right under the Z in the list of letters to select for companies beginning with that letter.
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alltel info on this site is not correct. Pressing 00 at the prompt does not help - the menu is repeated and you are still caught in the trap.
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Time Warner does not work. My husband went through the regular channels and was on hold for at least 30 minutes. While he was holding, I tried the Get Human solution but it didn't work, so I called again and got through to a human in about five minutes. At the first prompt I selected option 1. At the second prompt asking for my account number, I did nothing. It repeated the prompt two or three times and I just kept doing nothing. It then prompted me to enter my phone number and, again I did nothing. At the next prompt, I tried 0, 00, *0, #0, 000, 001, 002, and 003. After 003 I got a human and handed her off to my husband. He was put on hold again, but not for more than a minute or two.
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My Time Warner entry was regarding Time Warner Cable.
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The directions for Transunion don't work as stated. It says to keep pressing 2, regardless of prompts. They ask for a zip code; pressing two gets that request repeated, and after three tries the recording says "You have exceeded the number of allowed attempts. Please hang up and try your call later. Goodbye." I tried again, gave the zip code, then came up against the three-tries limit again on my social security number.
There may be a point in the menu at which simply pressing two will do it, but it's not clear. Right now it just dumps you back out. Those credit reporting agencies seem to HATE talking to people!
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Just press 3 and it'll get you to a person.
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Hi for Verizonwireless after inputting cell number dial # 0
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You are correct. We fixed it.
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you did ot fix it or i would of had a human on the phone the first three hundred times i called and either got the automated run around or been disconnected
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on march 22 I try to install Quicken from CD which I got by mail but I didn't finish because i didn't know how,but Intuit charged my credit card for $42.00.I can't get anybody to explane me how to get money back, please answer me
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I keep trying to enter a new company to the website
but your system does not allow this, even tho I click
on the "add new company" button. I want to add Frost
National Bank. they are fantastic. ALWAYS answer on the FIRST ring. That is company policy!!!!!! And it works every time. A "menu" does not even exist on their system.
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Stuart,
Just added Frost National Bank. You are right that their customer service is impressive. Remember to vote so that we can tell them what we think about their customer service. Just click on their name.
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Customer service terrible at Dell Computers. Spent 20 minutes getting the run around to change a phone number to no avail
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Remember to vote and tell us what you think of a companies customer service. Just click on the name of the company on the gh main page.
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When you dial 0 at all prompts it doesn't recognize that entry.
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I have tried the phone to access ATT repair and have spent 30 minutes trying to do the website. It is too complicated for me. I am 81 years old but not stupid. This is very frustrating. I have a phone that I cannot use and cannot report it to anyone. Can I insert a dirty word here??? _____ Signed Roberta Payne
and now since I don't have a website I cannot get this through! ____ ____ I don't have a website!!!!! ____
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Comcast has a new, additional customer service number 978-848-5049.
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I called this number and got a "this mailbox is full" message. It looks like a corporate Comcast number that they use for a lot of things, including outbound telemarketing. Did you have a good experience with this number?
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I'm trying to get someone from Capital One on the phone in the USA who can settle a payment problem. The outsourced agents don't seem to have any resources other than the script. The Capital One system won't allow me to pay off my balance to an actual ZERO -- there is always a "finance charge" lingering in the background that is added at the end of the statement period. Because interest is applied DAILY I never hit actual zero, only zero "balance due." It's an endless loop. With my current balance due zero I can't make ANY payment, except that the agents tell me I will have accrued interest based on the number of days AFTER my statement date but before my payment posted -- there is no way to get to ZERO, the finance charges accrue on previous finance charges. Has anyone found a way around this? I just want to pay it off and leave it alone until the next time I need access to the credit line.
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I've had this problem with other cards. You have to overpay your balance--pay $10 extra, and then wait two billing cycles for it to zero. If your balance is already zero (except for the finance charge) and you can't make a payment, charge some small amount--to a big-box store or one you don't like, since you don't want a small local company to have to pay excessive fees and wipe out their profits. Then you can pay for the charge plus the $10 extra (if you do it the same day you make the charge, you won't accrue much additional finance charge), and wait two billing cycles. Hope this helps!
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Procedure as listed to reach Verizon Wireless does not work ...states 'invalid response' and disconnects
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A Verizon rep told me to keep hitting zero and I would ultimately reach a human being. Only tried it once but it did work.
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The phone number for JCPenney.com is NOT: 1-800-322-1139.
I is: 1-800-322-1189.
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Thank you. We fixed this.
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The number for Reader's Digest goes a dead line with no ring and after a short time dial tone is returned.
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Air Tran does not work. tried #, put on hold w/horrendously LOUD music, the constant, annoying "please hold, someone will b with u shortly" for at least 17 mins. hung up in disgust.,
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How do we get ahold of ABC, CBS and NBC? Could those be in your database?
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US IRS is changed. You press "0" and you get a live operator who will direct your call. "Pressing nothing" as advised leaves you in a go-nowhere endless loop.
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when attempting to get through to comcast, no matter how many prompts you follow or even following your suggestions, you never get anyone and you get disconnected!!!!!!!!!!!!!!!!!!
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Tried the WALMART NUMBER TWICE TODAY. SAME PRESS ENDLESS NUMBERS AND NO HUMAN
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WAMU (Washington Mutual Bank): after responding to any message that may occur regarding a survey by pressing 2 to decline, then, press 0, #, 0, # and you will immediately be transferred to a telephone banking representative.
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Awesome. I probably should have read this before adding my long post a few minutes ago. In any case, once I had gone through the account number entry and phone access code entry before I got an account manager, I just had to tell them my name once I got a person on the phone, so it may have been just as fast.
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Symantec - no longer works if you don't press anything. Just keeps repeating the options
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The 00 does not work any longer. There is absolutely no way to get beyond their telephone tree.
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The website is SallieMae.com
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Dosen't work for IRS number Says don't say anything or press anything and you should get through. Didn't work for me the same menu was repeated again and again.
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Yes - you need to be very patient in dealing with the IRS. It will repeat it a few times, but finally put you to a human.
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ATT/YAHOO TECH SERVICE really, really sux! 10 minutes wading through the voice recognition prompts ("Did you say "retail"? NO, I said "email"!!) - Finally was supposed to reach a human..when a male voice recording said something like, due to popularity of ATT products..blah blah..we can't help you today. Call back. ARRRGH!!
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I completely give up on trying to contact att. I feel my only option is to somehow cancel my service. (That's hard to do when I have yet to get a human). No matter how clearly you speak, or make a little noise, it can never get me to talk to anyone! I was on hold for over an hour one day, and then got disconnected! Does anyone have any suggestions on how to talk to someone???
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may 12 2008.
the p and g phone number no longer works.
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TARGET - using the phone number in your database, press nothing, stay on line and a human will answer. This gives access to Target Stores information, Target merchandise and Target VISA.
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I was charged twice for Pogo service.I had the credit card reject 1 charge and now pogo willnot let me sign in I have no way of contacting them.I tried for 3 hours to try to get help No good.
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I tried your suggestions for Virgin Mobile. "live advisor" is not an available option at first, and was never understood. Then it said it couldn't understand me and "I'll get you a live advisor"!
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Symantec - You suggest to not select any prompts, and not to say anything. They must have changed their system, as their recording repeats itself saying 'you did not select a number, please try again'.
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I tried using the geico prompts and the have changed there system could you please update on the website.
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Updated the Geico access information.
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What is the symbol that looks like a tiny airplane.....I don't find it on my phone.
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Tried the '1433' code for the main WalMart line--it doesn't work. It thinks you're choosing '1', or something else, and dumps you into a different system loop, and there is no escape.
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I have spent two days trying to pay a Countrywide bill both online and by telephone. The website crashed 16 times and the phone has gone off 3 times after waits of 5, 3 and 4 minutes. It's incredibly frustrating.
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you dont have to hit 5 you just hold!
thankx for all your work i love this site!!!! keep up the great work!!!
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Your instructions for getting humans at TransUnion do not work.
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THERE IS NO LISTING FOR THE US DEPARTMENT OF REVENUE!
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Look for US IRS. US Department of Revenue does not exist.
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Sprint Mobile: typing zero only brings on another prompt. I typed nothing and in was in the queue in 15 seconds or so.
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Changed Sprint Mobile to press or do nothing.
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Got call 6/16 late afternoon, no message, DK what its about, who why call?
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The suggestion of mumbling when calling Virgin Mobile doesn't work. The robot will hang up on you!
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I successfully got to speak to a human being at Intuit by calling this number: 1 (866) 379-6635 and not pressing or saying anything at all at the multiple prompts.
The information you have listed is possibly no longer current.
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Updated Intuit with new number and gh access.
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0 or 0# does NOT work. You must say TRANSFER to get a person who is in India (from the accent)
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In Pottstown Pa you go to the Gas Station nest to McDonald's) at Shoemaker Rd and Rte 100 and they say cigarettes are buy one get one free, but they increase the cost form 4.35 to 6.99. They are paying Tax on the companies price but over charging us. This is stealing, when trying to call them to tell them, these Indians tell me, they don't speak English, however their English was fine when they told me how much I owed. They act like they don't know the law, they are stealing from all f us. When buying gas it does not begin pumping until they charge you 15 cents first. BEWARE OF THIS COMPANY
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West Chester University, Pa is absolutely impossible. You call and wait for the correct department and prompt, once hitting that prompt you are disconnected. I did this at least 10 times, if I wasn't disconnected I got a busy signal. When calling to Admissions and getting angry they turn it around on you, this is a very busy time of year for us. I say you don't have enough staff to adequately provide support to your students, or you would at least have enough phones for people to get through. I tried for two weeks, this same crap continued, either you get disconnected or you get a rude person that puts you on hold just to be spiteful, after they insult your intelligence and make you feel like you are bothering them. They have no alternative phone numbers if there was an emergency, and this is a college we trust to protect our children?????
Finally I got someone in Admissions after 2 weeks of calling and emailing them to no RESPONSE, this person told me to send my child to the financial aide office with her cell phone and maybe then we could get our answers, I said we are over an hour away and she is off for the summer. I tried calling in March and April when you weren't so busy, finally they said they would email the presidents office, in 30 minutes they called me to tell me to call the Financial office back the next day, they were busy. I have never been so angry, I took a day off of work to correct their mistakes in the Financial aide Office, because last year all my daughters classes were dropped because they didn't apply her credits right, had I not had 4,000 sitting in the bank she would not have been permitted to return to WCU, when they never applied her credits to begin with. My daughter works so she lost hours and money because of WCU mistakes. It would be different if you could call and get a kind person, but you just get one recording after another. I really wonder how much they really care about their parents and students. One hand never knows what the other hand is doing, and they take all their frustrations out on the students and the parents, we will never send another family member to WCU, they just can't seem to get it together and hire competent employees, and their behaviors are boarding on verbal ABUSE!!
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I'd really like you guys publish this information:
I don't know exactly when it started but recently ATT is charging $5.00 dollars for getting human. I mean if customers want to talk to a live person rep, they are gonna be billed with 5 dollars for this reason.
Can you believe it? Businesses are driving the human kind backwards. Soon we will just talk to machines. How sad.
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Are you serious? What exactly are they charging for? Is this AT&T long distance, wireless, etc.? I haven't experienced this with their local service line.
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Washington Mutual (WAMU) - GetHuman.com currently lists 1-800-788-7000 as the number to call, which is still correct. It then says to dial options 4, 2, and then 1 to speak with a person. This will take you to a sales rep to set up a CD account, and the automated voice reminds you that these people can only talk to you about setting up investment accounts. I didn't bother bugging a sales person to probably send me to an account manager or else back to the menu.
On a side note, just waiting through the prompts for someone to pick up doesn't appear to work, and it will keep telling you that you must make a selection. Also, pressing 0 during any of these main prompts tells you your selection was invalid.
What worked for me was this: I dialed the 800 number, then 1 (existing personal account, 2 would be existing business account), 1 (general account info), entered my account number and #, entered my telephone access code and #, and then 0 to go to an account manager.
Kind of a pain in the butt.
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I called back ATT trying to confirm that information. I had to pass over all the infernal set of steps before getting to a human. She clarified that that charge is only for payments made through a representative. They want to enforce people to use the automated service, while they make some more money by the way.
What is clear is they want to save (yet)more money. It does not matter the corporations are taking jobs away from USA and saving tons of money paying low wages in third world countries. Karl Marx wrote since the XIX century that the capital wished workers could live eating air or something like that. That is the ideal of capitalism.
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The Verizon DSL saying agent through out only gets you to sales. If you want to discuss anything else, i.e. tech support or billing you can say 'agent' and then tell the automated line which specific issue you're calling about.
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The Bank of America (ugh) direct to human number, 877-231-9372, says it is no longer in service.
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Just called the 877-231-9372 number and it worked just fine. Got to a human within a minute.
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After finding it impossible to sign on to the website where I am registered I telephone Sam's Club. Spent over 12 minutes going through menu after menu attempting to use the "0" method, finally heard "goodbye" from the automated system. Called back and somehow found the magic menu number that got me to a natural person after another 2-3 minutes She told me to push "4" then "6" to reach a customer rep. How in the world is a customer to know this?
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We've changed the instructions to press 4 and then press 6.
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So is it ComCast or Continental? No one leaves messages. Annoying PITA. Yes There is ComCast here but haven't paid the bill in months. No shutoff.
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The link to experian does not work. You follow the prompts and once you get to the 'agent' part, the automated voice says, 'our agents can't give you anymore information than I can. Thank you for calling.'
You gotta be kidding me.
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pressing "00" on this website does not get you anywhere, you still have to enter a lot of personal information to get to a human (who will then ask you for all that information again).
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Bank of America is no longer in service
Please advise
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Please Help!! I need a bypass for the worthless voice mail for Tampa Electric Company (TECO). Is there anyone who can help me??!! I am sure this is the worst public utility in the world to try and talk to a human-even during an emergency or power failure
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the caremark # is to medco and not caremark
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The gethuman for AT&T Customer service, 1-800-288-2747, does not work if you have a repair issue. You cannot enter 0 any more and get a person. You have to enter your last bill balance. If you enter 0 you get a response "0 is incorrect. If you don't have your bill, call back later". I did not have my last bill handy, so I chose Services from the menu and had to wait on hold for a customer service rep and then ask to be transferred to Repair. You cannot even get a voice recording status update on a repair order without your bill balance. I complained to their customer service department that it should not be so difficult to report a problem with their service, and it is very difficult if you have a lot of noise on your line like I did. I really don't think AT&T should be concerned about people impersonating customers and putting repair orders in. Besides, their automated computer had already confirmed that I was calling from the phone number where I have my service. "Are you calling about number xxx-xxx-xxxx?".
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I think GetHuman should also publish phone numbers for call centers NOT in India or the Philippines. Call centers there are the human equivalent of IVR hell.
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please add at&t long distance and internet
please add time warner cable & internet
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I tried the Bank of America # but got nothing (no ringing, no nothing). From their website, I got 1.800.432.1000 for most states, and then just said "associate" to get a person.
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I just called the number listed on the gethuman website and got an associate in 15 seconds. I called from San Diego Ca.
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Looking for a 'good' phone number for Time Warner Cable that won't keep me hanging 45 minutes minimum! Can anyone help me? Thanks!
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try 518-869-5500
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The info for DirecTV is accurate, but you have to wait through lots and lots of prompts. Is there a faster way?
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Washington Mutual's shortcut 0#, 0# says, "Invalid Option."
Call their International number Collect at 0-0-210-489-7902. I got a person immediately on that one.
Debit Card claims department = 800-285-6816.
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Correction: Washington Mutual's International number is 0-210-489-7902 Collect.
Their legal corporate name is now Wamu.
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sirius no longer lets you just hit 0 after hitting 1
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The key sequence for Air Canada (Canada) no longer works (1,0,0,0,0). Seems like it might now be 1 (or 2 for French), then 5, which is supposed to get me through to an agent (I'm on hold as I write this).
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I can't open your list whether I go by alphabet or "view list".
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The number for TXU is always busy. Can't connect to them in any way and they don't answer emails either.
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Washington Mutual (0#,0#) seems to no longer work. Now press 4 (for sales), ignore the warning and press 2, then 1 to get to a person.
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CompUSA has gone out of business.
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This didn't work!
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it is impossible to get a live one at sears. I called the 8007327747 34 times last night between 7&10 pm. Busy every time. This am called and was put on hold
for 20 minutes. Same when called again.
they said I'd be called with a 2 hour window for my delivery today last night
between 6 and 10 pm. never called.
your service does not work. nothing happens with the numbers you said to punh in.
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EXPERIAN IS NOT WORKING THE WAY GETHUMAN SAY WHEN YOU DO EVERYTHING AND AT THE END WHEN YOU SAY AGENT IT TAKES YOU TO A RECORDING TO ORDER A REPORT AND IT JUST HANGS UP ON YOU AFGTER A WHILE. I REALLY NEED TO GET ACROSS TO EXPERIAN PLEASE GET BACK TO ME WHENEVER YOU CAN THAN YOU!!!
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Experian:
The problem with the given instructions for experian is that 90% of the time, the caller won't have a report number and therefore won't be able to talk to a human. If you enter 10-0's for the report number and 4-0's for the ssn, you get tossed to a human.
I propose correcting the listing to this:
Say "yes"; enter report # (or use 10 zeros); enter social security # (or use 4 zeros); say "yes"; say "agent" then "yes" to confirm at prompts thereafter.
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WHEN PRINTING GET HUMAN THE NUMBERS IN BLUE DO NOT COME OUT AND I HAVE TO PUT THEM BY HAND. BOTHER.
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The Symantec # doesn't work - it says to dial then wait, ignoring promts... they must have corrected for this because now it says that you have not made a selection in time and puts you into a loop... an unending loop
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Verizon DSL. Call 800-301-5094 to get an English-speaking agent in Canada.
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You know... These prompts that you just choose to ignore are designed to HELP you whiny little people! When you just push zero and bypass everything, you get to the WRONG department 99% of the time. Then, you have to be transferred. Trust me, little Mr. important end-user guy, you are not THAT big of a deal. You too can take the time to sit down, SHUT UP, and enter the proper information to get to me.
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You know... These prompts that you just choose to ignore are designed to HELP you whiny little people! When you just push zeros and bypass everything, you get to the WRONG department 99% of the time. Then, you have to be transferred. Trust me, little mister important end-user guy, you are not THAT big of a deal. You too can take the time to sit down, SHUT UP, and enter the proper information to get to me.
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Your arrogant and condescending orientation is a superb illustration of what is wrong with 90% of the call centers. You are also quite wrong. I’ve tested dozens of call center and found that the information that the caller enters is usually ignored. The caller's time is just wasted entering the information.
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Verizon Wireless # 800-922-0204 doesn't work. They've changed their menu. After hitting 0 the first and second time, it says "invalid response". After the third time, it says "We are sorry you're having trouble. Goodbye." and then disconnects you. Yeah, they're sorry all right.
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procedures listed for Equifax and TransUnion do not work, i.e. no human contact
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Hoi,
The leftmost column is not visable ..
Why not ??
Cheers,
Fred
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877-231-9372 for Bank of America is disconnected
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877.231.9372 for bankofamerica is disconnected. also bofa has 2 depts for CA accts and all other states. should probably locate 2 numbers to avoid more unsatisfied customers.
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i tried using the number and entry method for verizon wireless and it did not do anything but disconnect me for pressing zero at the menu. this number told me my balance and nothing more when i tried anything else unless i wanted to change my plan and even then i still could not get a human.
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earthlink gethuman doesn't seem to work any more
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The Dell customer service number goes to India. I think the reason people come here for another option is to try to get an English speaking/understanding number to try to get help, but the number you have listed is routed to India also. (I was referred to this website by a local news story as a resource to get help on the American side) Thank You
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0# does not work to get to a human. Best bet is to not press anything in the very beginning when asked for language preference.
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I do not recommend Alltel to any one for cellular use, the sales people selling the telephone do not point out bad location of service in your local area and by the time it is realized your sold into a 2 year contract and then in order to break the contract you have to pay $200 per phone and customer service is horrible, no assistance all they state is that you had 15 days and now that is it over 15 days, your stuck.
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Verizon Repair Direct to human at times, otherwise press 00. 800-275-2355
This no longer reaches humans, but you do get a really frustrating synthetic human that connects you to the wrong department and demands to know your employee number.
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the 1 800-788-7000 doesnt work when you press #0, #0 -here is the correct way to get right to a person at each prompt press 1,6,2,2
please update! thanks
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I'm refering to Washington Mutual's general number --->sry my comment didnt post the website
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You are correct. WAMU must have changed it. We just changed it to 1, 6, 2, 2 which works as you state. Thanks.
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ok this does not work for gateway, no matter what, if you're not fast enough or they dont understand the serial number they refer you to online. which does not help either.
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bank of america sucks! i spent 3 hours today trying to resolve my issue with these customer service reps. i spoke with 3 reps and a superviser and still it took 3 hours! They are an aweful bank so dont bank there!
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Having this comment spot at the bottom of the page is *note* convenient. It should be at the top. At the very least, you should have a prominent note that you need to go to the end. But the top is better - I have no desire to read through all the other comments.
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Using *# for comcast doesn't work.
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what gives? Site doesn't work!
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I get the following errros when trying look up a acompany or when i click FULL LIST:
Database Results Wizard Error-
The operation failed. If this continues, please contact your server administrator.
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I get a data base error when I try gethuman. what is wrong?
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I tried calling Direct TV at the number you show, and not saying or pressing anything as you show, but I did not get through to a human. When I called back and responded that I wanted to pay My Bill (which I did not agree with) I was offered to be connected to a rep. at a charge of $5. I told the system to go to hell.
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I called Verizon Repair and "Get Human" worked just fine. After being transferred 5 times I was finally able to talk to the right person.
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The Washington Mutual information is no longer valid for reaching a human. Could you please update it if possible?
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I tried to call and use your prompt for the united states citizenship and immigration services. they have changed their prompts and they do not match up to what is on "gethuman".
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First press 1, then 0 over and over again until you get an operator. It takes several 0s to get there
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Wal-Mart Customer Service 800-925-6278 Gethuman code 1433 doesn't work.
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For US Citizenship and Immigration Services - You have to press 1, 1, 2 at the prompts. Pressing 1, 2 as your instructions say - gets you in the menu loop.
Thanks!!
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Direct-to-human number listed for Bank of America gives a number not in service message. 877-231-9372. As of 2008-09-27.
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The information for Alltel is incorrect. You have to hit 0 once after each prompt. There will be 3 prompts before it will ask for your mobile number. After you enter your mobile number it will transfer you to CS. If you do not have an account with Alltel, but still want to speak to CS, when you get to the point where it asks for your mobile number just wait; after a few prompts it will transfer you to CS.
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The phone # for Farmers Insurance is correct but I was not able to stay on the line and bypass the automated menu. The message continued to play until I made a selection.
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The information listed does not work - there is no human I don't think. I guess I won't be using that site any longer!
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The priceline cheat doesn't work. After pressing # at each of the phone number prompts, it gives you the option to start over or disconnect.
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I just want to let everyone know that it is impossible to get connected to the Geek Squad, no matter what number you push or don't push. They are the worst. If anyone knows the secret please let me know.
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Bank of America number is incorrect
responder sez they have had other calls
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I cancelled my account over the phone months ago, and last week I see a bill on my account in the amount of 25.98.
I fell for the gimmick and satisfied the obligations and cancelled my account. I felt I was safe as there was a message saying my credit card information was out of date...
The rep confirmed the account was cancelled.. but now I have a charge on my credit card.. I call the number from my bank statement and get the complete runaround. In order to get a rep YOU HAVE TO HAVE YOUR ACCOUNT NUMBER.... after trying desperately to get my account number from their website because obviously I don't have an invoice and it's not listed under the info on the acct. statement.. I find it.. and find a woman who spends 5 minutes trying to talk me out of cancelling. Now, I have to wait for the movie to arrive, and ship it back to get my money back... This company has left a serious sour taste in my mouth.. and a soreness in my backside.
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the t-mobile direct to human numbers are no longer functional as of october 2008
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USCIS - Press 1, then 2, then 3. If you key in your application# you do NOT get to a CSR. Press 3 for unknown application#.
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The press # for Chase Credit Cards is not working. If you keep pressing it, it will disconnect you.
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I just tried it a few times and it worked just fine. Had to press # 5-6 times and then it connected me to a human in less than a minute.
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The Virgin Mobile instructions are wrong. The correct instructions are:
At prompt say, "English"; at prompt say, "ask a question"; at prompt say, "live advisor"; at prompt say, "it's something else"; enter mobile number.
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number for Cricket communications is not right - the 800 number listed is actually for AT&T customer service
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Citizens Bank is now 0,0 then 2
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Comcast is not playing this game. Your directions get you to a number. The person then asks "What company are you calling?" When I answer Comcast and tell them what I want, they said for them to help me I must call back the system, respond to the prompts because otherwise "My script didn't come up and I can't help you."
Some customer service.
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Hi,
Here's a Directv Tech Support number for customers who are already paying the monthly for at-home service:
800-531-5000
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The Symantec solution may work but after doing nothing and hearing the same menu repeated at least a dozen times with no results, I quit. Should I have hung in there longer? Going the regular way had me on hold for 73 minutes this a.m. before giving up. I am now on hold for 44 minutes after being "told" the waiting time was approx. 30 minutes. This company if the real PITS when it comes to customer service!! I'm switching to McAfee and hoping it is better!
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877-231-9372 does not seem to work for Bank Of America.
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the number listed for verizon billing has been disconnected
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Whirlpool have changed their IVR - now pressing 0 or saying Agent will get you past the prompts
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SHARP does not work anymore.
For a TV warranty person:
1 (english)
1 (customer relations issues)
2 (other)
2 (other)
2 (home electronics)
That's for a NON aquos.
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Trick "push "0" works with AT&T new voice-directed system; the problem is that after it waiting time may be over 30 mins (in my case); they also direct call to "common customer service" clerks. These guys know nothing, can do nothing, and cannot direct you anywhere. In addition, they give fake numbers if you ask for a direct one.
Deal: to disconnect service from a number I don't use anymore. Time to do it: 1,5 hours one day and 50 min next one. THANK YOU, AT&T!!!
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The instructions to reach Alltel CS don't work. After the 2nd prompt, you get a recording that tells you their offices are closed, regardless of the time of day you attempt to call.
I want to talk to a PERSON, not press buttons!
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This worked fine for me. Got to a human in less than 1 minute by following our instructions.
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I tried calling Symantec. They have it set up that if you ignore the prompts they just keep repeating the menu. And if you try to use the menu, I'm not sure you ever get to a human. I finally gave up. The menu options didn't even fit what I was calling about.
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I have tried 3 TIMES to send you a message, I get a popup saying that the recipient"s address is incorrect. This seems very odd, since I didn't enter your address inasmuch as this is YOUR form.
What is going on here?
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How were you trying to send me a message?
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I can't get the 1433 number to work at WalMart. It keeps repeating and then hangs up on me. Any help?
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We are changing the access to a human at Walmart to pressing 2, 1 and 1 after the 1st three prompts.
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Tried to add Progress Energy but no form appears. Form not working and apparently, per log, hasn't been for some time.
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Added Progress Energy
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I cant get your web site anymore. Is there something that i'm doing wrong? or have you changed something so that i am unable to receive it.
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This does not work as of 12/5/08:
"Express Scripts, 800-206-4005, Press 0."
Correct phone #, press 0 does not work. Took me 30 minutes of menus and errors before making human contact.
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We changed this. You need to continue to press 0 at each prompt until you are connected to a human.
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When calling the given IRS number and following the directions, it merely dumped me to an "operator" who then put me on the same waiting list that I got by calling the published number. Still a 10-15 minute wait, so not much help.
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wrong number for verizon land line
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wamu is 18007887000, press 1, 6, 2 to get human
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We just corrected this. Thank you.
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The number listed for Bank of America (877-231-9372) does not cover the NW US, such as Washington, 800 442 6680 is the correct US number.
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Added the nationwide Bank of America number.
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The Hoover number no longer is in operation. This is a working Hoover number, but it cuts you off:
800-263-6376
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I like the line if 95% dislike the automated service there is something wrong. You haven't even touched on the problems. What about the hearing impaired(like myself)? I can't even call some people I have to have someone do it for me. The voices are too soft, distorted, Talk to fast. have an accent. Can't understand what the menu is and just push any button hoping to get a real person. They all should be outlawed. A lot of these are government agencies local and national and utilities, health insurance -in fact any kind of insurance. These are all people you need to touch base with in order to live a normal everyday life. What about Social Security- one of the worst. Another one is Internal Revenue. We should say we couldn't understand the menu's so we didn';t pay our taxes.
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May I thank you from the bottom of my heart. Am I the only person who got help from this site? I reached someone in the Philippines in my calling to DirecTV, and she was wonderful and helpful, w/ English just like any English-speaking person I've ever met. She got me to a technical person who not only COULD but DID answer my question, again with great English, but then THAT person was in Colorado. Anyhow, SHE gave me EXCELLENT information and was friendly and helpful, and I am wildly delighted to have been able to resolve my problem. I followed the instructions to not dial or press any numbers, and when a recording finally REQUIRED me to say something, I only said: I want to speak to an agent. Then I shut up. They finally just said they were transferring me to an agent, and they did. Thanks a million. Wonderful help!
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us citizenship and immigration prompts have changed to 1, then 2, 3, 0.
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vistaprint get human doesnn't work anymore. Voice menu just loops to the beginning
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I work for a big telco company.In your site you have said not to provide any input or press 0 to get to an agent.It won't help the customer in any way. Because you will sent to wrong agent (for example taken to internet department instead of landline repair).To reach the first agent on an busy day it may take 20 mins wait time.After to talk to agent they transfer you to repair agent .To reach him again you need to wait for 30 mins.Instead you provide some basic info like your number and service you wanted you would have directly sent to agent 2 and saving you at least 20 mins
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instructions for Symantec don't work.
I called that number, ignored all the prompts but still never got a human.
the same phone message with prompts just repeats over and over.
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PECO Energy: The 0# you list did not work this morning - the 0 immediately sends you into more voicemail that eventually gets you to "authorized agents" like check-cashing services. Instead, press and hold 0 for 3 seconds. This morning it took only 2 or 3 minutes of listening to advertising to reach someone who could solve te problem.
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The number of AT&T (800-228-2747) will no longer accept 0 at any of the prompts.
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The number for Tesco (UK) is for its Clubcard services only.
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The prompts listed for Whirlpool do not work. The number was all right.
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i found this informative and interesting blog so i think so its very useful and knowledge able.I would like to thank you for the efforts you have made in writing this article. I am hoping the same best work from you in the future as well. In fact your creative writing abilities has inspired me. i want to also apply this connection so thanks.
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It is right that their goal is to improve the quality of customer service and phone support in the US. This free website is run by volunteers and is powered by over one million consumers who demand high quality phone support from the companies that they use.
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The vistaprint number does not work as of today (4/14/2009) Thanks.
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On 9/22/2007 I was able to print the 500 Database by category or alphabetically. Now I am only allowed to print alphabetically. Why is this?
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Whoever started this website did a wonderful job. There is nothing aggravating to be on the phone listening to all the different catagories when all U want is speak to a human and your on there forever before they finally tell U how to get a person. Your website is a life saver.
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The directions for Washington Mutual do not work.
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The AT&T U-verse number 1-800-983-3091 has been disconnected. Try 1-214-689-4400. It is long distance, but you will get a person. I copied it off my phone when they called me.
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I admit, I have not been on this webpage in a long time... however it was another joy to see It is such an important topic and ignored by so many, even professionals.,
Also I want to know that how can we remove no follow tag from the blogger,
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Good afternoon. There are several good protections against temptations, but the surest is cowardice.
I am from Sweden and learning to speak English, give true I wrote the following sentence: ""
Thanks for the help 8-), Rebecca.
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Prompt these the defence!
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Internet department instead of landline repair).To reach the first agent on an busy day it may take 20 mins wait time.After to talk to agent they transfer you to repair agent .To reach him again you need to wait for 30 mins.Instead you provide some basic info like your number and service you wanted you would have directly sent to agent 2 and saving you at least 20 mins
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Its my firs visit on this blog and i am really impressed with the collective efforts of all you guys to wake up the lazy administrations. We daily faced such type of people in many companies (govt. or pvt) which behave irresponsibly and its a good method to teach their work responsibilty
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Can you advise me how to avoid commercial phone calls. Almost every day some company calls me and tries to convince me in anything or offers me smth. I'm already sick and tired of it. Am I to change my telephone number? I wouldn't like to do that. I've read one book (I found it at the files search engine http://rapid4me.com ). It teaches how to end such conversations very quickly but it seems to me it looks very rude.
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This is a very good initiative, in fact I'd add that people should boycott companies who have complex helpline systems that don't get you through to a human in a prompt fashion.
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I also think this is a good idea as so much time AND money is wasted on waiting for the next option on some crazy phone system.
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Good idea and initiative indeed - I hope it gets traction.
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Bank of America 's number published on your list 877-231-9372 is NOT direct to a human any longer. If you have one please send to me via e-mail.
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I hope this initiative succeeds.
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If a dog jumps in your lap, it is because he is fond of you; but if a cat does the same thing, it is because your lap is warmer.
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Be honorable yourself if you wish to associate with honorable people.
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Posterity is as likely to be wrong as anyone else.
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Hollywood is a place where they place you under contract instead of under observation.
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An idea is salvation by imagination.
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I really like this site, it's very helpful. However today when I entered T Mobile in your search window the only results I got was for a Boost Mobile and a Sprint Mobile. I had to select the "T" in your alphabetized list and look for T Mobile in that. Not so hard if it worked, however the number you listed for getting a human answered with the statement that the number was no longer in use.
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I have enjoyed greatly the second blooming... suddenly you find - at the age of 50, say - that a whole new life has opened before you.
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Youth would be an ideal state if it came a little later in life.
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Intimacy is what makes a marriage, not a ceremony, not a piece of paper from the state.
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The people I distrust most are those who want to improve our lives but have only one course of action.
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Quite inspiring,
This is some great help, i thaught i was doing something wrong,
Thanks for writing, most people don't bother.
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Men are equal; it is not birth but virtue that makes the difference.
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Shake off all the fears of servile prejudices, under which weak minds are servilely crouched. Fix reason firmly in her seat, and call on her tribunal for every fact, every opinion. Question with boldness even the existence of a God; because, if there be one, he must more approve of the homage of reason than that of blindfolded fear.
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Anything looked at closely becomes wonderful.
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The radical of one century is the conservative of the next. The radical invents the views. When he has worn them out the conservative adopts them.
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Wisdom is knowing what to do next; virtue is doing it.
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Do what you feel in your heart to be right - for you'll be criticized anyway. You'll be damned if you do, and damned if you don't.
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When you want to believe in something, you also have to believe in everything that's necessary for believing in it.
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Not sure what codes to use hope someone finds these.
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Good to see Get2Human still on the cases of those large companies who use phone systems to block customers from voicing complaints.
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By learning to discover and value our ordinariness, we nurture a friendliness toward ourselves and the world that is the essence of a healthy soul.
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To lengthen thy life, lessen thy meals.
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I am not an adventurer by choice but by fate.
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All men are frauds. The only difference between them is that some admit it. I myself deny it.
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The truth is always a compound of two half- truths, and you never reach it, because there is always something more to say.
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Human beings have an inalienable right to invent themselves.
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Money doesn't always bring happiness. People with ten million dollars are no happier than people with nine million dollars.
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To do anything truly worth doing, I must not stand back shivering and thinking of the cold and danger, but jump in with gusto and scramble through as well as I can.
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I was not a child prodigy, because a child prodigy is a child who knows as much when it is a child as it does when it grows up.
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I ran the wrong kind of business, but I did it with integrity.
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you know the correct phone number and/or gethuman, please post that as well.
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Time Warner does not work. My husband went through the regular channels and was on hold for at least 30 minutes. While he was holding, I tried the Get Human solution but it didn't work, so I called again and got through to a human in about five minutes.
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One hand never knows what the other hand is doing, and they take all their frustrations out on the students and the parents, we will never send another family member to WCU, they just can't seem to get it together and hire competent employees, and their behaviors are boarding on verbal ABUSE!!
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He who will not reason is a bigot; he who cannot is a fool; and he who dares not is a slave.
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Facts do not cease to exist because they are ignored.
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I believe that all government is evil, and that trying to improve it is largely a waste of time.
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Good soldiers never pass up a chance to eat or sleep. They never know how much they'll be called on to do before the next chance.
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I am here for the first time and like what and how you write. Hope to hear from you soon and something new.
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Nice article.... I need one information , Does telephone wire produces interfrence or bad reception if it is used for Cable TV reception?
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Before you do anything, think. If you do something to try and impress someone, to be loved, accepted or even to get someone's attention, stop and think. So many people are busy trying to create an image, they die in the process.
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We all have strength enough to endure the misfortunes of others.
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Walking is man's best medicine.
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If a cluttered desk is the sign of a cluttered mind, what is the significance of a clean desk?
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Marriage is the only adventure open to the cowardly.
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Let us so live that when we come to die even the undertaker will be sorry.
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Keep on going and the chances are you will stumble on something, perhaps when you are least expecting it. I have never heard of anyone stumbling on something sitting down.
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Perhaps, after all, America never has been discovered. I myself would say that it had merely been detected.
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A man can do all things if he but wills them.
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When everyone is against you, it means that you are absolutely wrong-- or absolutely right.
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You can't separate peace from freedom because no one can be at peace unless he has his freedom.
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The brain is a wonderful organ. It starts working the moment you get up in the morning and does not stop until you get into the office.
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Never read a book through merely because you have begun it.
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Man is the only animal that can remain on friendly terms with the victims he intends to eat until he eats them.
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If God had wanted us to vote, he would have given us candidates.
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We are what we repeatedly do.
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It is impossible to walk rapidly and be unhappy.
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Each individual woman's body demands to be accepted on its own terms.
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The louder he talked of his honor, the faster we counted our spoons.
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We rarely think people have good sense unless they agree with us.
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He who will not reason is a bigot; he who cannot is a fool; and he who dares not is a slave.
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When you make a mistake, don't look back at it long. Take the reason of the thing into your mind and then look forward. Mistakes are lessons of wisdom. The past cannot be changed. The future is yet in your power.
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One of the best rules in conversation is, never to say a thing which any of the company can reasonably wish had been left unsaid.
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Could you imagine how horrible things would be if we always told others how we felt? Life would be intolerably bearable.
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Curiosity killed the cat, but for a while I was a suspect.
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Whenever people agree with me I always feel I must be wrong.
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It is not enough to do good; one must do it the right way.
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I'm glad I didn't have to fight in any war. I'm glad I didn't have to pick up a gun. I'm glad I didn't get killed or kill somebody. I hope my kids enjoy the same lack of manhood.
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The TMobile/USA phone number is INCORRECT!
The CORRECT number should be 800/866-2453; or 877/453-1304
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God is always with us. May the peace and prosperity of the world can be created. Indonesia We invite bloggers to participate reconciling the world.
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Great article - thanks for sharing.
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Thanks for sharing this article.
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Another brilliant activist article.
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If you're trying to take a roomful of people by surprise, it's a lot easier to hit your targets if you don't yell going through the door.
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